Click here for the CGRF (Kumaon) decisions

Click here for the CGRF (Garhwal) decisions

  Click here for Information regarding CONSUMER GRIEVANCE REDRESSAL FORUM
   
  1. Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
  2. The complaints can also be lodged on phones.
  3. Time schedules has been formed for redressal of each category of complaints.
  4. Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL FORUM functional in the respective Garhwal and Kumaon Zones of Uttarakhand as below:

S.No Address of Complaints Redressal Forum Name of the Person Telephone No.
1 Garhwal Zone
O/o Consumer Grievance Redressal Forum
UPCL, Victoria Cross Vijeyta Gabbar Singh Bhawan, Kanwali Road, Dehradun
Phone No.-0135-2763672-75 (ext-257)
Judicial Member
Shri Tejvir Singh
0135-2763672-75
Technical Member
Shri C.R. Goswami
0135-2763672-75
Consumer Member
Shri Himanshu Bahuguna
0135-2763672-75
2 Kumaon Zone
O/o Consumer Grievances Redressal Forum, UPCL,
Old Diesel Power House, Opp. Saint Paul School, Nainital Road,
Kathgodam, Haldwani
Phone No.-05946-266223
Judicial Member
Shri Devendra Kumar Nailwal
-
Technical Member
Shri S.S. Kanyal
-
Consumer Member
Shri Manish Oli
9997995969
3 Haridwar Zone
O/o Consumer Grievance Redressal Forum
UPCL,
Phone No.-
Judicial Member
Shri Naresh Jain
-
Technical Member
Shri Narendra Kumar Joshi
-
Consumer Member
Shri Subhash Chandra Bhatt
-
4 Udham Singh Nagar Zone
O/o Consumer Grievance Redressal Forum, UPCL

Phone No.-
Judicial Member
Shri Shambhu Sharan Gupta
-
Technical Member
C.E. (Distribution), Udham Singh Nagar Zone (vide OM No. 4227 dt. 14-12-2016)
-
Consumer Member
Shri Satish Uniyal
-

Consumers may submit all electricity - related complaints for the redressal before the Forum except for the following :-

  1. Unauthorized use of electricity as described under Section 126 of the Electricity Act.
  2. Crime and Punishment as described under Section 135 to 139 of the said Act.
  3. Accidents related to Power Supply/ Distribution or use of electricity and matters related to realization of Outstanding arrears of etc where there is no dispute related to Electricity Bills as described under Section 161 of the said Act.

In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she, may appeal to the UERC appointed Electricity Ombudsman under the provision of Section - 42 (6) of Electricity Act 2003 within 60 days against the decision of the said Forum as per the contact details given below:-

S.No OMBUDSMAN Contact Person Tele-Fax/ E-Mail
1 Ms. Vibhapuri Das, I.A.S. (Retd) Ombudsman (Electricity), 80 Vasant Vihar, Phase I
Dehradun
0135-2762120
elec[dot]ombudsman[dot]uk[at]gmail[dot]com
  • For Electricity Theft - related complaint/information the consumers may contact Vigilence Officer, UPCL at 0135-2760911.
  • For Electricity-related Complaint consumers may contact on Toll Free Call Centre @ 1800-419-0405.
  • In case of any information being sought under the Right To Information (RTI)Act 2005 one may visit for the provisions in the said ACT at www.righttoinformation.org or contact/write to the following:
S.No Designation Contact Person Address Telephone No./ FAX/ E-Mail
1a For HR related information
Executive Engineer (RE) Public Information Officer (For Victoria Cross Vijeyta Gabbar Singh Bhawan)
Er.Arun Kant
UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan
Dehradun
0135-2769944
1b For all information other than HR related
Senior Law Officer
(For Victoria Cross Vijeyta Gabbar Singh Bhawan, UPCL, Dehradun)
Sh. Mahender Kumar
UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan
Dehradun
0135-2769944
2 Chief Engineer
(Project & Commercial)
Appellate Authority
(For Victoria Cross Vijeyta Gabbar Singh Bhawan)
Er. A.K. Singh
UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan
Dehradun
0135-2763672-75
(ext. 199)
0135-2763402

  * Click Here for List of PIOs of other units
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