Last Updated On: February 10, 2022

IT initiatives to improve Quality of Power

  • Implementation of SCADA system in Dehradun
  • Intimation of outages to consumers using “URJA MITRA” mobile App www.urjamitra.com
  • (Audiences are requested to download it from Play Store and register under it)
  • 24 x 7 Customer Care Services at “ 1912 ”
  • Daily monitoring of reliability parameters SAIFI/SAIDI

IT initiatives to improve consumer billing

  • AMR based billing for High Value Consumers
  • Instant Bill delivery on Consumer Premises using Spot Billing Machines
  • Photo based billing started in some areas to remove meter reader malpractices & improve customer satisfaction
  • SMS based alerts on bill generation, payment reminders & other customer centric actions.
  • Pull SMS based services using 8108114333
  • Pre-Paid Metering for Temporary Connections

IT initiatives to improve payment
mechanism

Consumer can make now hassle free payment using multiple digital modes through UPCL website www.upcl.org , BBPS,UPI, Paytm & many other options at

“NO CONVENIENCE CHARGES”

UPCL secured 5th rank in Digital Payment across all Discoms under IPDS Portal Ranking

IT initiatives to improve consumer Services

  • Consumer self service portal provides 01 year bill and payment history along with complaint /request registration , tracking and history.
  • Daily Monitoring of Pending Connections & Complaints by Sr. Management through IT System reports.
  • Consumer can lodge their complaints at 24 x 7 Customer Care Center using “1912” or at www.upcl.org
  • Consumer feedback from Call Center after attending their request
    Tracking of Application status using unique no.@www.upcl.org
  • Android based Consumer Mobile App has been launched.