Page Updated On: April 26, 2023
IT initiatives to improve Quality of Power
- Implementation of SCADA system in Dehradun
- Intimation of outages to consumers using “URJA MITRA” mobile App www.urjamitra.com
- (Audiences are requested to download it from Play Store and register under it)
- 24 x 7 Customer Care Services at “ 1912 ”
- Daily monitoring of reliability parameters SAIFI/SAIDI
IT initiatives to improve consumer billing
- AMR based billing for High Value Consumers
- Instant Bill delivery on Consumer Premises using Spot Billing Machines
- Photo based billing started in some areas to remove meter reader malpractices & improve customer satisfaction
- SMS based alerts on bill generation, payment reminders & other customer centric actions.
- Pull SMS based services using 8108114333
- Pre-Paid Metering for Temporary Connections
IT initiatives to improve payment
mechanism
Consumer can make now hassle free payment using multiple digital modes through UPCL website www.upcl.org , BBPS,UPI, Paytm & many other options at
“NO CONVENIENCE CHARGES”
UPCL secured 5th rank in Digital Payment across all Discoms under IPDS Portal Ranking
IT initiatives to improve consumer Services
- Consumer self service portal provides 01 year bill and payment history along with complaint /request registration , tracking and history.
- Daily Monitoring of Pending Connections & Complaints by Sr. Management through IT System reports.
- Consumer can lodge their complaints at 24 x 7 Customer Care Center using “1912” or at www.upcl.org
- Consumer feedback from Call Center after attending their request
Tracking of Application status using unique no.@www.upcl.org
- Android based Consumer Mobile App has been launched.
