- Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
- The complaints can also be lodged on phones.
- Time schedules has been formed for redressal of each category of complaints.
- Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL FORUM functional in the respective offices as below:
| S.No | Place of Regular / Principal office of Forum |
Operational area of Forum |
Name of the Member | Designation | Address of Forum | Contact Details |
| 1 | Dehradun | Electricity Distribution Circle (Rural), Dehradun
Electricity Distribution Circle (Urban), Dehradun Electricity Distribution Division, Vikasnagar |
Shri Deepak Pharswan | Consumer Member | Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001 | Phone No.- 0135-2763672,73,74,75 |
| Shri Saied Ahmed | Technical Member | |||||
| Shri Tribhuwan Singh | Judicial Member | |||||
| 2 | Srinagar (Garhwal) | Electricity Distribution Circle, Srinagar (except Electricity Distribution Division ,Kotdwar) |
Shri Surendra Singh Negi | Consumer Member | Consumer Grievances Redressal Forum, UPCL, Superintending Engineer Office/Campus, Inter College Road, Srinagar (Garhwal), Pin-246174 |
Phone No.- 01346-252137 |
| Sh. Rajneesh Agarwal | Technical Member | |||||
| Smt. Sundari Gairola Devli | Judicial Member | |||||
| 3 | Haldwani | Electricity Distribution Circle, Haldwani | Shri Himanshu Bahuguna | Consumer Member | Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital | Phone No.- 05946-266223 Email cgrf.kumaoun@gmail.com |
| Shri Prakash Chandra Pandey | Technical Member | |||||
| Shri Tika Ram Joshi | Judicial Member | |||||
| 4 | Rudrapur | Electricity Distribution Circle, Rudrapur Electricity Distribution Circle,Kashipur Electricity Distribution Division, Sitarganj Electricity Distribution Division, Khatima |
Shri Subhash Chandra Bhatt | Consumer Member | Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity Substation, Secter-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153 |
Phone No.- 05944-240503 Email:- cgrfrudrapur@gmail.com |
| Shri Navin Chandra Tewari | Technical Member | |||||
| Shri Ramesh Chandra Kukreti | Judicial Member | |||||
| 5 | Uttarkashi | Electricity Distribution Circle, Tehri Electricity Distribution Division, Badkot |
Shri Vipin Baniyal | Consumer Member | Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division premises, Ladari, Uttarkashi |
|
| Shri Narendra Kumar Joshi | Technical Member | |||||
| Shri Kirti Prasad Bhatt | Judicial Member | |||||
| 6 | Haridwar | 1. Electricity Distribution Circle, Haridwar
2. Electricity Distribution Circle, Roorkee 3. Electricity Distribution Division, Kotdwar |
Shri Satish Uniyal | Consumer Member | Consumer Grievances Redressal Forum, UPCL, Industrial Area, Hill By Pass Road, Haridwar, Pin- 249401 |
Phone No.- 01334-265389 |
| Shri Ganesh Singh Dharamsattu | Technical Member | |||||
| Shri Sanjay Kumar | Judicial Member | |||||
| 7 | Karanprayag | Electricity Distribution Circle, Karanprayag | Shri Shashi Bhusan Maithani | Consumer Member | Consumer Grievances Redressal Forum, UPCL, Office Near Badrinath National Highway-58, Gauchar (Bhattnagar), District-Chamoli, Pin-246429 | |
| Shri Bhupender Singh Kaneri | Technical Member | |||||
| Shri Santosh Kumar Dimri | Judicial Member | |||||
| 8 | Almora | Electricity Distribution Circle, Ranikhet Electricity Distribution Circle, Pithoragarh Electricity Distribution Division, Champawat |
Shri Pushkar Singh Rawat | Consumer Member | Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division, 33/11 Sub-Station Campus, Lakshmeshwar, Almora |
|
| Shri Om Prakash Dixit | Technical Member | |||||
| Shri Chamu Singh Gashyal | Judicial Member | |||||
| The Operation of CGRF Pithoragarh has been suspended and the jurisdictional are of this CGRF i.e. Electricity Distribution Circle, Pithoragarh vested with CGRF, Almora till further orders vide UPCL’s OM No 3840/UPCL/RM/F-1 dated 11-08-2023 | ||||||
Consumers may submit all electricity – related complaints for the redressal before the Forum except for the following :-
- Unauthorized use of electricity as described under Section 126 of the Electricity Act.
- Crime and Punishment as described under Section 135 to 139 of the said Act.
- Accidents related to Power Supply/ Distribution or use of electricity and matters related to realization of Outstanding arrears of etc where there is no dispute related to Electricity Bills as described under Section 161 of the said Act.
In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she, may appeal to the UERC appointed Electricity Ombudsman under the provision of Section – 42 (6) of Electricity Act 2003 within 60 days against the decision of the said Forum as per the contact details given below:-
| S.No | OMBUDSMAN | Contact Person | Tele-Fax/ E-Mail |
| 1 | Sh. D.P. Gairola | Ombudsman (Electricity), 80 Vasant Vihar, Phase I Dehradun |
0135-2762120 elec[dot]ombudsman[dot]uk[at]gmail[dot]com |
- For Electricity Theft – related complaint/information the consumers may contact Vigilence Officer, UPCL at 0135-2760911.
- For Electricity-related Complaint consumers may contact on Toll Free Call Centre @ 1800-419-0405.
- In case of any information being sought under the Right To Information (RTI)Act 2005 one may visit for the provisions in the said ACT at www.righttoinformation.org or contact/write to the following:
| S.No | Designation | Contact Person | Address | Telephone No. |
| 1 (a) | For HR related information Executive Engineer (RE) Public Information Officer (For Victoria Cross Vijeyta Gabbar Singh Bhawan) |
Er.Arun Kant | UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun |
0135-2769944 |
| 1 (b) | For all information other than HR related Executive Engineer (For Victoria Cross Vijeyta Gabbar Singh Bhawan, UPCL, Dehradun) |
Mrs. Shikha Aggarwal | UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun |
0135-2769944 |
| 2 | Superintending Engineer (I&QA), Corporate HQ, UPCL Dehradun Appellate Authority (For Victoria Cross Vijeyta Gabbar Singh Bhawan) |
Er. Mohit Joshi | UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun |
0135-2763832 |