Last Updated On: January 20, 2022

 

  1. Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
  2. The complaints can also be lodged on phones.
  3. Time schedules has been formed for redressal of each category of complaints.
  4. Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL FORUM functional in the respective offices as below:

S.No Place of Regular /
Principal office
of Forum
Operational area
of Forum
Name and
Address of the Member
Designation Address of Forum Contact Details
1 Dehradun Electricity Distribution Circle (Rural), Dehradun

Electricity Distribution Circle (Urban), Dehradun

Shri Deepak Pharswan Consumer Member Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001 Phone No.- 0135-2763672
to
0135-2763675
(ext-257)
Shri Saied Ahmed Technical Member
Shri Tribhuwan Singh Judicial Member
2 Srinagar (Garhwal) Electricity Distribution Circle, Srinagar Shri Surendra Singh Negi Consumer Member Consumer Grievances Redressal Forum, UPCL, Superintending
Engineer Office/Campus, Inter College Road, Srinagar (Garhwal), Pin-246174
Phone No.-
01346-252137
Superintending Engineer, Electricity Distribution Circle , Srinagar Technical Member
Smt. Sundari Gairola Devli Judicial Member
3 Haldwani Electricity Distribution Circle, Kashipur

Electricity Distribution Circle, Haldwani

Shri Himanshu Bahuguna Consumer Member Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital Phone No.-
05946-266223Email cgrf.kumaoun@gmail.com
Shri Prakash Chandra Pandey Technical Member
ShriTika Ram Joshi Judicial Member
4 Rudrapur Electricity Distribution Circle, Rudrapur Shri Subhash Chandra Bhatt Consumer Member Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity
Substation, Secter-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153
Phone No.- 05944-240503
Email:- cgrfrudrapur@gmail.com
Shri Navin Chandra Tewari Technical Member
Judicial Member
5 Uttarkashi Electricity Distribution Circle, Tehri Shri Vipin Baniyal Consumer Member Consumer Grievances Redressal Forum,
UPCL, Electricity Distribution Division premises,
Ladari, Uttarkashi
 
Shri Narendra Kumar Joshi Technical Member
Shri Kirti Prasad Bhatt Judicial Member
6 Haridwar Electricity Distribution Circle, Haridwar

Electricity Distribution Circle, Roorkee

Shri Satish Uniyal Consumer Member Consumer Grievances Redressal Forum, UPCL,
Industrial Area, Hill By Pass Road, Haridwar, Pin- 249401
Phone No.-
01334-265389
Chief Engineer (D), Haridwar Zone Technical Member
Shri Ramesh Chandra Kukreti Judicial Member
7 Karanprayag Electricity Distribution Circle, Karanprayag Shri Shashi Bhusan Maithani Consumer Member Consumer Grievances Redressal Forum, UPCL, Office Near Badrinath National Highway-58, Gauchar (Bhattnagar), District-Chamoli, Pin-246429  
Shri Bhupender Singh Kaneri Technical Member
Shri Santosh Kumar Judicial Member
8 Almora Electricity Distribution Circle, Ranikhet Shri Pushkar Singh Rawat Consumer Member Consumer Grievances Redressal Forum, UPCL, Electricity Distribution
Division, 33/11 Sub-Station Campus, Lakshmeshwar, Almora
 
Superintending Engineer, Electricity Distribution Circle , Ranikhet Technical Member
Shri Chamu Singh Gashyal Judicial Member
9 Pithoragarh Electricity Distribution Circle, Pithoragarh Shri Santosh Bhatt Consumer Member Consumer Grievances Redressal Forum, UPCL, Electricity
Distribution Circle premises, Baderwala, Pithoragarh, Pin-262501
 
Shri Puran Chandra Dwivedi Technical Member
Shri Ajay Kumar Bohr Judicial Member

Consumers may submit all electricity – related complaints for the redressal before the Forum except for the following :-

  1. Unauthorized use of electricity as described under Section 126 of the Electricity Act.
  2. Crime and Punishment as described under Section 135 to 139 of the said Act.
  3. Accidents related to Power Supply/ Distribution or use of electricity and matters related to realization of Outstanding arrears of etc where there is no dispute related to Electricity Bills as described under Section 161 of the said Act.

In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she, may appeal to the UERC appointed Electricity Ombudsman under the provision of Section – 42 (6) of Electricity Act 2003 within 60 days against the decision of the said Forum as per the contact details given below:-

S.No OMBUDSMAN Contact Person Tele-Fax/ E-Mail
1 Shri Subhash Kumar, I.A.S. (Retd) Ombudsman (Electricity), 80 Vasant Vihar, Phase I
Dehradun
0135-2762120
elec[dot]ombudsman[dot]uk[at]gmail[dot]com
  • For Electricity Theft – related complaint/information the consumers may contact Vigilence Officer, UPCL at 0135-2760911.
  • For Electricity-related Complaint consumers may contact on Toll Free Call Centre @ 1800-419-0405.
  • In case of any information being sought under the Right To Information (RTI)Act 2005 one may visit for the provisions in the said ACT at www.righttoinformation.org or contact/write to the following:
S.No Designation Contact Person Address Telephone No.
 1 (a) For HR related information
Executive Engineer (RE) Public Information Officer (For Victoria Cross Vijeyta Gabbar Singh Bhawan)
Er.Arun Kant UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan
Dehradun
0135-2769944
1 (b) For all information other than HR related 
Senior Law Officer
(For Victoria Cross Vijeyta Gabbar Singh Bhawan, UPCL, Dehradun)
Sh. Mahender Kumar UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan
Dehradun
0135-2769944
2 Superintending Engineer (Attached),
Director (Operations) Corporate HQ, UPCL Dehradun
Appellate Authority
(For Victoria Cross Vijeyta Gabbar Singh Bhawan)
Er. Mohit Joshi UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan
Dehradun
0135-2763832