Our performance standards are to provide quality power supply to our electricity consumers who are regularly paying their electricity bills within the stipulated dates as mentioned therein. The services shall only remain suspended during force majeure conditions such as war, civil commotion, riot, flood, cyclone, lightning, earthquake or other unforeseen circumstances such as strike, lockout, fire affecting the Corporation and their activities.

We promise to act in response within 4 hours to a consumer's complaint regarding higher/lower voltage and frequency of POWER SUPPLY beyond the tolerance limit (as prescribed under Indian Electricity Rules) at the point of COMMENCEMENT OF SUPPLY.

We promise to improve the QUALITY OF POWER SUPPLY within 15 days of receiving the ORIGINAL COMPLAINT or furnish a written reply to the electricity consumer intimating them the reason for poor quality of power supply, if the same is beyond our control. We promise to respond within 180 days in respect of the complaint regarding low voltages arising due to inadequacy in the DISTRIBUTION SYSTEM requiring UPGRADATION OF DISTRIBUTION TRANSFORMERS (DTRs) AND ITS ASSOCIATED LINES OR INSTALLATION OF LT CAPACITORS etc.