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Modus Operandi
- Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
- The complaints can also be lodged on phones.
- Time schedules has been formed for redressal of each category of complaints.
- Consumers can also lodge their complaints with the CONSUMER GRIEVANCE REDRESSAL
FORUM functional in the respective Garhwal and Kumaon Zones of
Uttarakhand as below:
| S.No |
Address of Complaints
Redressal Forum |
Contact Person |
Telephone N.o |
| 1 |
O/o General Manager (Distribution)
Garhwal Zone UPCL 120 Haridwar Road Dehradun |
Er. P.P. Sharma |
0135 2626209 |
| 2 |
O/o General Manager (Distribution)
Kumaon Zone UPCL 132 KV Substation Haldwani |
Er. C.P. Sharma |
05946 267289 |
In case the aggrieved Consumer is not satisfied with the decision of the above Forum he/ she,
may appeal to the Appellate Authority against the decision of the said Forum as per the contact details
given below:-
| S.No |
OMBUDSMAN |
Contact Person |
Telephone N.o |
| 1 |
80/I Vasant Vihar
Dehradun |
Shri Divakar Dev
Ombudsman |
0135 2762120 |
- For Electricity Complaints, the consumers may contact/register at the Call Centre @ Landline No. 0135-2716101 or Mobile No. 9927000551.
- In case of any information being sought under the Right To Information
(RTI)Act 2005 one may visit for the provisions in the said ACT at
www.righttoinformation.org or contact/write to the following:
| S.No |
Designation |
Contact Person |
Address |
Telephone No. |
| 1 |
Company Secretary -
Public Information Officer |
Shri H.P. Vyas
|
UPCL Urja Bhawan
Dehradun |
0135-2760454 |
| 2 |
General Manager (R M )-
Appellate Authority |
Er. P.K. Pant
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UPCL Urja Bhawan
Dehradun |
0135-2763552 |
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