We promise to acknowledge the consumer's complaint immediately if received in PERSON and within 7 working days if the complaint is received by POST. We promise to respond to consumer’s complaint regarding electricity bills within 3 days if no additional information is required to be collected. We promise to resolve within 15 days in respect of the consumer’s complaint regarding electricity bills incase any additional information is to be collected and the complaint is made within 7 days of receipt of electricity bill by the consumer. We promise to resolve the consumer’s complaint regarding electricity bills within 21 days in all other cases.

BREAKDOWNS & FUSE OFF CALLS

1. We promise to accede to request for REPLACEMENT OF FUSES within 4 working hours in CITIES & TOWNS OF Uttarakhand
2. We promise to accede to request for REPLACEMENT OF FUSES within 12 working hours in SUBURBAN & RURAL AREAS.
3. We promise to accede to request for replacement of fuses within 36 hours in HILLY TERRAIN AREAS depending upon the area locations.
4. We promise to accede to request for replacement of fuses within 36 hours in HILLY TERRAIN AREAS depending upon the area locations.
5. We promise to accede to request for attending to LINE BREAKDOWNS (incase of routine breakdowns) within 6 working hours in CITIES & TOWNS as above.
6. We promise to accede to request for attending to LINE BREAKDOWNS (incase of routine breakdowns) within 24 working hours in SUBURBAN & RURAL AREAS.
7. We promise to accede to request for attending to LINE BREAKDOWNS (incase of routine breakdowns) within 48 hours in HILLY TERRAINS AREAS depending upon the area locations.
8. We promise to inform the consumer the likely time by which the power supply may be restored incase of routine line breakdowns within 1 hour of receiving the complaint.
9. We promise to replace damaged DISTRIBUTION TRANSFORMERS within 24 hours in CITIES & TOWNS.
10. We promise to replace damaged DISTRIBUTION TRANSFORMERS within 3 working days in SUBURBAN & RURAL AREAS.
11. We promise to set right LINE FAULTS and restore supply to STREET LIGHTS within 24 hours and replace damaged or defective material within 7 days.